Customer Cases
Transformation stories: problem, solution, process and verifiable results
- Cases
- 8 delivered projects
- Industries
- Manufacturing, retail, finance, healthcare and more
- Structure
- Problem, solution, process and verifiable results
- Proof
- Results you can verify
Cases describe typical project situations; actual results vary with baseline and scope.
Results You Can Verify
Every case states the problem, what we did, and how the result was measured
Customer Cases
A smart home brand
A smart home brand with 80+ SKUs selling at home and abroad. After-sales inquiries grew faster than shipment volume, mostly basic questions already answered in the manual. A device knowledge base plus an AI after-sales assistant now answers instantly in multiple languages and routes tickets automatically.
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Customer Cases
A consumer electronics brand going global
A 3C seller on Amazon that moved to its own brand and storefront across 30+ countries. With only five people overseas, multilingual content and round-the-clock support were impossible. AI now produces listings and marketing content in multiple languages and answers buyers across time zones.
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Customer Cases
A vocational education chain
A vocational education chain running heavy enrollment ads with good lead volume but falling conversion. Advisors were busy with trial classes during the day, so leads went cold before follow-up. An AI enrollment advisor now contacts every lead within minutes, 24/7, and books trial classes automatically.
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Customer Cases
A nationwide insurance service provider
An insurer with a large service and telesales team under strict regulatory requirements. Manual quality inspection covered only about 5% of conversations, leaving compliance risk hidden. AI now reviews every conversation with audit trails and produces compliant customer education content.
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Customer Cases
A business consulting firm
A management consulting firm that relied on referrals and traditional SEO. As search traffic fell and prospects moved to AI search, the firm was invisible in AI answers. A GEO content program took monthly qualified leads from 20 to 85 without adding sales headcount.
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Customer Cases
A dental clinic chain
A dental chain that relied on review sites and WeChat for acquisition, with slow online response during clinic hours. Dental care is an urgent need, so response speed decides where patients go. AI support now answers online inquiries immediately and books appointments, while front desks focus on in-clinic patients.
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Customer Cases
A retail chain in South China
A retail brand with stores across South China whose online channels generated growing inquiry volume. Three shifts still could not cover evening peaks. AI support now answers on every channel around the clock, and member profiles drive repurchase campaigns.
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Customer Cases
A precision manufacturer in Shenzhen
A Shenzhen manufacturer of custom precision parts with over 2,000 product models. Quotations depend on material, process, labor and history, and all of it sat with three senior engineers. An AI quotation assistant cuts response from days to minutes, freeing the engineers for higher-value work.
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