On 29 August, ZClaw Intelligent Technology officially released ZClaw AIOS 2.0, its enterprise AI operating system. The new version delivers systematic upgrades to the three core modules built around real business operations: AI customer support, the knowledge platform and business analytics.
AI customer support: from answering to resolving
Version 2.0 adds an upgraded human takeover console and multi-turn task completion. A visitor's journey from enquiry to lead capture to human follow-up now happens inside one console, further reducing average response time.
Knowledge platform: enterprise knowledge that speaks for itself
The knowledge platform upgrades hybrid retrieval and citation tracing. Every answer can be traced back to a specific knowledge chunk, so each conclusion has evidence, which suits manufacturing, finance and healthcare teams with high accuracy requirements.
Business analytics: understand the company through conversation
The analytics module now accepts natural language questions. Sales, marketing and support data are visible in one place, and management can request reports through conversation instead of waiting for the IT department to produce them.
ZClaw AIOS 2.0 is being rolled out to existing customers in batches, and new customers can start with the latest version directly.